The Dog Training Company

1. These terms

1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. 

2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss. 
   
   

2. Information about us and how to contact us

1. Who we are. We are The Dog Training Company Limited a company registered in England and Wales. Our company registration number is 08520554 and our correspondence office is at Regus Building, 1200 Century Way, Colton, Leeds LS15 8ZA. 

2. How to contact us. You can contact our customer service team by email at [email protected]

3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
   
   

3. Our contract with you

1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing by email and will not charge you for the product. This might be because the course has expired, or because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
   
   

4. Our products

1. Products may vary slightly from their pictures. The images and videos of the products on our website are for illustrative purposes only. Your product may vary slightly from those images and video clips. 

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us by email. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8– Your rights to end the contract).

6. Our rights to make changes

1. Minor changes to the products. We may change the product: 

1. to reflect changes in relevant laws and regulatory requirements; 

2. to correct any training method adjustments; and 

3. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

2. Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it. 

7. Providing the products

1. Subscription to receive digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8.

2. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

1. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

1. deal with technical problems or make minor technical changes;

2. update the product to reflect changes in relevant laws and regulatory requirements;

3. make changes to the product as requested by you or notified by us to you (see clause 6).

1. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 24 hours in any 48 hour period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

8. Your rights to end the contract

1. You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

   1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or a service re-performed or to get some or all of your money back), see clause 10;

   2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

   3. If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period.

   4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6

2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

   1. we have told you about an error in the price or description of the digital content you have ordered and you do not wish to proceed;

   2. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than two weeks; or

   3. you have a legal right to end the contract because of something we have done wrong.

3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

4. When you don’t have the right to change your mind.  You do not have a right to change your mind in respect of digital products after you have started to stream these.

5. How long do I have to change my mind? For digital content for streaming you have 7 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming.  If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for digital content is completed when the product is delivered, downloaded or streamed and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us by email to let us know. The contract will end immediately but you will continue to have access to the subscription for the remainder of your subscription period.

9. How to end the contract with us (including if you have changed your mind)

1. Tell us you want to end the contract. To end the contract with us, please let us know by email.   Please provide your name and email address.

2. How we will refund you.  We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.

3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

4. When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind. 

10. If there is a problem with the product

1. How to tell us about problems. If you have any questions or complaints about the product, please contact us by email. 

2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

11. Price and payment

1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order. 

2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

3. Recurring Subscriptions: If you select a subscription with an auto renewal feature (“Recurring Subscription”), you authorise us to maintain your account information and charge that account automatically upon the renewal of the subscription you choose with no further action required by you.

4. What happens if we are unable to charge your account as authorised by you when you enrolled in a Recurring Subscription. We may, at our sole discretion: (i) bill you for your Service and suspend your access to the subscription until payment is received, and/or (ii) seek to update your account information through third party sources (i.e., your bank or a payment processor) to continue charging your account as authorised by you.

5. We may change the price for Recurring Subscriptions from time to time. If we do, we will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for Recurring Subscriptions will take effect at the start of the next subscription period following the date of the price change. You accept the new price by continuing to use your Recurring Subscription after the price change takes effect. If you do not agree with the price changes, you can reject the change by cancelling your Recurring Subscription before the price change goes into effect. Please therefore make sure you read any such notification of price changes carefully.

6. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

7. When you must pay and how you must pay. We accept payment with Apple Pay, Google Pay, Amex, Mastercard, Visa Debit. You must pay for the products before you download them.

12. Our responsibility for loss or damage suffered by you

1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample seen; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

3. When we are liable for damage to your property. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

4. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. How we may use your personal information

1. How we may use your personal information.  We will only use your personal information as set out in our [LINK TO PRIVACY POLICY].
   
   

14. Intellectual Property Rights

1. You will not modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on our digital content in any way. In connection with your use of our digital content you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by us from accessing our digital content (including blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). 

2. You will not use any of our digital content other than in accordance with these terms. The technology and software underlying the digital content are the property of us, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. 

3. The Dog Training Company name and logos are trademarks and service marks belonging to us (collectively the “The Dog Training Company Trademarks”). Nothing in these terms or the products or digital content should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of our Trademarks displayed on the service or digital content without our prior written permission in each instance. 

15. Other important terms

1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

2. You cannot transfer your rights to someone else. 

3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.